Refund policy
Last updated 26 October 2026
In short
If Keyloft isn't right for you, you can have all your money back within 14 days of buying it, for any reason.
14 days, any reason
You can ask for a full refund within 14 days of your purchase. You don't need to give a reason, though we'd love to hear it, so we can make Keyloft better.
How to ask
Keyloft is sold by Paddle, our reseller and the Merchant of Record for all our orders, so refunds are paid by Paddle. Either way works:
- Go to paddle.net, find your order with the email you bought with, and ask for a refund there.
- Or email support@keyloftaudio.com from that email address (or tell us which one it was), and we'll arrange it with Paddle.
What happens then
- The money goes back to the card or account you paid with. Your bank may take up to 10 working days to show it.
- Your licence key is switched off, and Keyloft stops working on the Macs that used it.
- For an upgrade to Keyloft Complete, the same: your money back, and your key goes back to Keyloft App, which keeps working.
After 14 days
If something's wrong with Keyloft that we can't fix, write to us anyway: Paddle can still refund at its discretion. Nothing in this policy affects your rights as a consumer under the law where you live.
Contact
support@keyloftaudio.com